SHOPPING INFORMATION

Delivery charges for orders from the Online Shop?

We offer free shipping on all orders from our online shop, with no additional charges. Enjoy a worry-free shopping experience!

How long will delivery take?

Under normal circumstances, delivery will take 3-5 days. If local stock runs out, additional restocking may take around 15 days for delivery.umst suspendisse ullamcorper cras cum urna eget nibh facilisi eu a vestibulum morbi porttitor platea metus vestibulum.Ante ullamcorper adipiscing.

What exactly happens after ordering?
  • If the item is in stock, we will process and ship your order within 24 hours.
  • If the item is sold out and needs to be restocked, we will ship it within 24 hours after restocking is complete.
  • Once shipped, you will receive a tracking number to monitor your order’s delivery status.
How do I contact you

Can’t find the answer you’re looking for? If you need any help, please send an email to us and a member of our team will get in touch with you within 2 business days. Please note: Our customer support email is monitored Monday-Friday 9:00am-5:30pm with the exception of holidays.Our WhatsApp number is: (852) 54607937

What are the hours for the customer service live chat

Our hours for customer support line and live chat are 9AM to 5PM from Monday through Friday.

PAYMENT INFORMATION

When the order payment is taken of my bank account?
  • For cash-on-delivery (COD) orders, no amount will be deducted from your bank account. You’ll pay directly when you receive the product.
  • For online payment orders, the payment will be deducted immediately after you confirm your order.
What is wishlist?

A wishlist is a personalized feature in our online shop where you can save items you like but are not ready to purchase yet. It allows you to keep track of your favorite products and revisit them anytime. You can even share your wishlist with friends or family for gift ideas!

What should I do if I receive a damaged or wrong product?

Please contact our customer service team immediately when opening the package. We will assist you with the return or exchange process accordingly.

Can I change or cancel my order?

Once the order has been shipped, it cannot be canceled. However, if you encounter any issues, please contact our customer service team for assistance. For more details, you can refer to our return and exchange policy.Refund & Returns Policy

What is ``package tracking`` in my orders?

Package tracking allows you to monitor the delivery status of your order in real time. Once your order is shipped, we’ll provide you with a tracking number, which you can use on the logistics provider’s website or our tracking page to check your package’s location and estimated delivery date.